{"id":3363,"date":"2026-01-10T08:03:49","date_gmt":"2026-01-10T07:03:49","guid":{"rendered":"https:\/\/svijetmisli.com\/povrati-i-zamjene\/"},"modified":"2026-02-05T11:04:55","modified_gmt":"2026-02-05T10:04:55","slug":"povracaj-i-zamena","status":"publish","type":"page","link":"https:\/\/svijetmisli.com\/sr\/povracaj-i-zamena\/","title":{"rendered":"Povrac\u0301aj i zamena"},"content":{"rendered":"\n<p><strong>POVRAT<\/strong><\/p>\n\n\n\n<p><strong>PRAVO NA JEDNOSTRANI RASKID UGOVORA (POVRAT)<\/strong><\/p>\n\n\n\n<p>Potro\u0161a\u010d ima pravo na jednostrani raskid ugovora u roku od 14 dana bez navo\u0111enja razloga.<\/p>\n\n\n\n<p>Rok od 14 dana po\u010dinje da te\u010de od dana kada je roba predata u posed potro\u0161a\u010du ili tre\u0107em licu koje je potro\u0161a\u010d odredio, a koje nije prevoznik.<\/p>\n\n\n\n<p>Da bi ostvario pravo na jednostrani raskid ugovora (povrat), potro\u0161a\u010d je du\u017ean pre isteka navedenog roka da obavesti trgovca <strong>GLOBIX j.d.o.o.<\/strong> o svojoj odluci:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>popunjavanjem <strong>Obrasca za jednostrani raskid ugovora<\/strong>, ili<\/li>\n\n\n\n<li>slanjem druge <strong>nedvosmislene izjave<\/strong> kojom izra\u017eava volju za raskidom ugovora<\/li>\n<\/ul>\n\n\n\n<p>Obave\u0161tenje se mo\u017ee poslati:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>e-mailom na: <strong><a>info@svijetmisli.com<\/a><\/strong><\/li>\n\n\n\n<li>po\u0161tom na adresu: <strong>Globix j.d.o.o., Josipa Jurja Strossmayera 341, 31000 Osijek<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>POVRAT UPLA\u0106ENOG IZNOSA<\/strong><\/p>\n\n\n\n<p>Ako potro\u0161a\u010d jednostrano raskine ugovor, trgovac \u0107e izvr\u0161iti povrat svih uplata primljenih od potro\u0161a\u010da, uklju\u010duju\u0107i i tro\u0161kove isporuke, <strong>bez nepotrebnog odlaganja, a najkasnije u roku od 14 dana<\/strong> od dana prijema obave\u0161tenja o raskidu ugovora.<\/p>\n\n\n\n<p>Povrat sredstava izvr\u0161i\u0107e se istim sredstvom pla\u0107anja kojim je izvr\u0161ena uplata, osim ako potro\u0161a\u010d izri\u010dito ne pristane na drugi na\u010din povrata.<\/p>\n\n\n\n<p>Trgovac mo\u017ee zadr\u017eati povrat sredstava dok roba ne bude vra\u0107ena ili dok potro\u0161a\u010d ne dostavi dokaz da je robu poslao nazad.<\/p>\n\n\n\n<p><strong>POVRAT ROBE I TRO\u0160KOVI POVRATA<\/strong><\/p>\n\n\n\n<p>Potro\u0161a\u010d je du\u017ean da robu vrati ili preda trgovcu <strong>bez nepotrebnog odlaganja, a najkasnije u roku od 14 dana<\/strong> od dana kada je uputio obave\u0161tenje o jednostranom raskidu ugovora.<\/p>\n\n\n\n<p>Direktne tro\u0161kove povrata robe snosi potro\u0161a\u010d, osim u slu\u010daju:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pogre\u0161ne isporuke,<\/li>\n\n\n\n<li>isporuke robe sa materijalnim nedostatkom.<\/li>\n<\/ul>\n\n\n\n<p>Potro\u0161a\u010d je odgovoran za svako <strong>umanjenje vrednosti robe<\/strong> koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvr\u0111ivanje prirode, obele\u017eja i funkcionalnosti robe.<\/p>\n\n\n\n<p>\u2757 Roba <strong>ne mora biti u originalnom pakovanju<\/strong>, ali mora biti vra\u0107ena neo\u0161te\u0107ena i u stanju koje ne umanjuje njenu vrednost izvan uobi\u010dajenog pregleda.<\/p>\n\n\n\n<p><strong>IZUZECI OD PRAVA NA JEDNOSTRANI RASKID UGOVORA<\/strong><\/p>\n\n\n\n<p>U skladu sa <strong>\u010dlanom 79. Zakona o za\u0161titi potro\u0161a\u010da<\/strong>, potro\u0161a\u010d <strong>nema pravo na jednostrani raskid ugovora<\/strong> ako je re\u010d o ugovoru:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>o prodaji proizvoda izra\u0111enog na osnovu potro\u0161a\u010deve specifikacije,<\/li>\n\n\n\n<li>o prodaji proizvoda izra\u0111enog isklju\u010divo za potro\u0161a\u010da (personalizovani proizvodi),<\/li>\n\n\n\n<li>o prodaji proizvoda koji zbog svoje prirode ne mo\u017ee biti vra\u0107en ili je podlo\u017ean brzom propadanju.<\/li>\n<\/ul>\n\n\n\n<p><strong>MATERIJALNI NEDOSTACI (REKLAMACIJE)<\/strong><\/p>\n\n\n\n<p>U slu\u010daju materijalnog nedostatka proizvoda, potro\u0161a\u010d ima pravo na reklamaciju u skladu sa Zakonom o obligacionim odnosima i Zakonom o za\u0161titi potro\u0161a\u010da.<\/p>\n\n\n\n<p>Ako se reklamacija poka\u017ee opravdanom, trgovac \u0107e:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>zameniti proizvod, ili<\/li>\n\n\n\n<li>vratiti celokupan pla\u0107eni iznos.<\/li>\n<\/ul>\n\n\n\n<p>Ako se reklamacija poka\u017ee neopravdanom, potro\u0161a\u010d snosi tro\u0161ak ponovne dostave proizvoda.<\/p>\n\n\n\n<p><strong>ZAMENA PROIZVODA<\/strong><\/p>\n\n\n\n<p>Potro\u0161a\u010d mo\u017ee da zatra\u017ei zamenu proizvoda u roku od <strong>14 dana od prijema po\u0161iljke<\/strong>, uz prethodno obave\u0161tenje trgovcu.<\/p>\n\n\n\n<p>Tro\u0161kove zamene snosi potro\u0161a\u010d, osim u slu\u010daju pogre\u0161ne isporuke ili materijalnog nedostatka.<\/p>\n\n\n\n<p><strong>OBAVE\u0160TENJE O NA\u010cINU PODNO\u0160ENJA PRIGOVORA<\/strong><\/p>\n\n\n\n<p>U skladu sa \u010dlanom 10. Zakona o za\u0161titi potro\u0161a\u010da, potro\u0161a\u010d mo\u017ee podneti pisani prigovor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>e-mailom na: <strong><a>info@svijetmisli.com<\/a><\/strong><\/li>\n\n\n\n<li>po\u0161tom na adresu: <strong>Globix j.d.o.o., Josipa Jurja Strossmayera 341, 31000 Osijek<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Odgovor na prigovor bi\u0107e dostavljen u pisanom obliku najkasnije u roku od <strong>15 dana<\/strong> od dana prijema prigovora.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>POVRAT PRAVO NA JEDNOSTRANI RASKID UGOVORA (POVRAT) Potro\u0161a\u010d ima pravo na jednostrani raskid ugovora u roku od 14 dana bez [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3363","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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